Get in touch
Have a question, found a bug, or need help with your account? We'd love to hear from you. The fastest way to reach us is by email — we read every message and typically respond within two business days.
How to reach us
Response times
We aim to reply to every message within two business days (Mon–Fri, US time zones). Bug reports affecting account access or billing are prioritized and usually answered the same day.
What to include in your message
To help us help you faster, please include as much of the following as you can:
- The email address tied to your Airrand account
- A short description of what you were trying to do
- What happened instead, and any error messages you saw
- Steps we can follow to reproduce the issue
- Screenshots or screen recordings, if relevant
- Your browser and operating system, for UI bugs
Security issues: If you've found a security vulnerability, please follow our Vulnerability Disclosure Policy and email [email protected] with "Security" in the subject. We take these reports seriously and will respond promptly.